I can't say enough good things about this beautiful store, the owner and staff. I actually went to this store by mistake. I had a gift card from there competition, but did know until it was time to present the card. After visiting both stores, visiting Detroit Grooming was no MISTAKE. I needed gifts for my sons for our up coming wedding. I got many beard oils, combs and other delicious items for them to use. The owner came to great me and had congratulatories for our nuptials and products in the store. They were filming a commercial that day and I had difficulty finding the store. The womam on the phone was more than helpful guiding me to the store and also asked me to wait because of the filming. I did and she also called me back to let me know to come in. This beautiful blonde helped me around the store also and with the products I chose. She wrapped them beautifully for me. As I mentioned before, I had a gift card, but couldn't use because I went to the wrong store. It set me back a few hundred that I was not planning on, but was worth every dime. I still went to the competition to spend that card and I was sorry I actually wasted the gas. Their products, service, staff, or ambiance didn't compare to Detroit Grooming. Needless to say, I used the card and no extra money. They had no bags to put my purchase in and found a box of to the side to put them in. I wish I was lying. So with that being said, Father's Day is coming up and I will be coming back.
Made an order in the website for beard butter sampler. only received an en route app email stating my package is secure with route and would be update once shipped. it’s been 3 weeks no word. sent two emails to customer service w absolutely no response. is this company even operational? Im astounded by the lack of communication and customer service.