Your Satisfaction Is Our Priority
At Detroit Grooming, we strive to ensure that you're 100% satisfied with your purchases. If for any reason you're not completely happy with any of our products, we're here to help. Here's what you need to do:
- Send us an email at support@detroitgrooming.com. Make sure to mention your concern in the email's subject.
- Include your order number and specify the items that didn't meet your expectations.
- Attach a few pictures of your order or packing slip that highlight the issue.
- Rest assured, we'll get back to you with a solution within a day.
Customer Support Made Easy
We craft fresh batches of our all-natural products every week to meet your grooming needs. To maintain the highest hygiene standards and ensure customer safety, we currently do not accept product returns or exchanges.
If there's a problem, reach out to us via the steps mentioned above, and we'll initiate the "reship" process within 24 hours.
We also offer free Route+ Shipping Insurance on orders to cover any damages or missing shipments. Let us know as soon as you spot an issue. We're committed to helping our customers resolve any order problems within 60 days of purchase.
Domestic Shipping Details
Have a look at our FAQs for more answers to your shipping-related queries.
Shipping Methods: Please note that shipping couriers may currently face temporary delays.
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Standard Ground Shipping: Free on orders over $70. Ideal for large orders, multiple gift boxes, or bundles.
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Standard Shipping: Arrives in 7-10 days for a charge of $6.95.
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Priority Shipping: Arrives in 2-5 days for a charge of $9.95.
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FedEx: Always free for Gift Boxes, Bundles, and Subscription Orders.
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FedEx Priority Shipping: Available for $9.95.
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FedEx Expedited Shipping: Arrives in 2-4 days for a charge of $13.95.
Choose your preferred shipping method during checkout and remember to enter any discount or shipping codes.
International Shipping Information
We offer worldwide shipping for a fixed fee depending on your geographical location. We're continually expanding our shipping destinations within these regions. If you have any queries about your location, feel free to contact us at support@detroitgrooming.com.
Fixed Fee Breakdown:
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Canada - $30 USD
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Europe - $40 USD
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Africa - $45 USD
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Middle East - $45 USD
Please bear in mind that customs can hold a package for up to 30 days. If your package seems to be lost or stuck, don't hesitate to email us at support@detroitgrooming.com.
Route+ Package Insurance
Detroit Grooming is a proud partner of ROUTE+, a premium package and shipping insurance service, to safeguard your orders from door-to-door.
This partnership ensures a hassle-free shipping experience, protecting you against lost, stolen, or damaged packages.
How does it work?
- When you make a purchase at DetroitGrooming.com, your order is automatically covered by ROUTE Shipping Insurance at no extra cost!
- You'll receive a confirmation email from ROUTE with all the coverage details.
- In the unlikely event that your order is lost, damaged during transit, or stolen, head over to https://claims.route.com/ to file your claim.
If you need any assistance, please don't hesitate to reach out to us through email at support@detroitgrooming.com.
